For your convenience, we accept online returns to our facilities in western South Dakota, USA, for items purchased directly from us. If purchased from one of our distributors, please return our kits to the retailer from whom you purchased it. We will gladly accept returns for non-clearance equine kits, purchased directly from EquiMedic USA, with the packing slip and original packaging within 30 days of delivery. Take the merchandise, placed in its original packaging, and the packing slip from the shipping carton, and return to us via USPS or UPS. Returns will be refunded as EquiMedic USA retail credit.